Payment and Refund Policy

Last updated: 22 October 2026

Ordering, payment, cancellations and refunds at simpliqra follow the rules below, which form part of our terms. The prices shown on simpliqra.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

How prices and orders are agreed

Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.

Payment terms

Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.

Complaints and remedies

If you are not satisfied with our work, please describe the problem in writing to hello@simpliqra.com within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.

How a refund is made

A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@simpliqra.com and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.

Cancelling a distance contract

Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@simpliqra.com before that period ends is enough, and work you had already asked us to begin is then settled separately.