Privacy Policy

Data controller

This website is run by simpliqra, 14 Quayside Works, Foundry Lane, Ipswich IP4 1DT, United Kingdom, which decides how the data described on this page is used. Questions about it can be sent to hello@simpliqra.com or asked by telephone on 01473 589214; they concern every page under simpliqra.com and the messages that reach us through it.

Which data we process

When you open a page, our hosting provider records technical data such as your IP address, the requested page, the date and time, the browser type and the referring page. These server logs help us keep the site secure and are deleted after a short period.

Writing to us by email or through the form means that your contact details and the content of your message reach us. We use them to understand your request and to answer it, and we ask only for what a reply requires.

Retention

We keep personal data only for as long as the purpose it was collected for requires, or longer where record-keeping duties apply. After that it is deleted or changed so that it no longer points to a person.

Technical log entries disappear automatically after a short time. Correspondence is kept while it may still be needed, and records that tax or commercial rules require us to keep are held for the period those rules set.

Cookies and similar technologies

Only what the pages need in order to work is stored. No advertising networks, no tracking across websites and no visitor profiles are involved, and nothing about your visit is passed on for marketing.

Your browser shows which entries this website has left, lets you remove them and can refuse new ones. If you block the entries the pages need, some functions of the site may stop working as intended.

Sharing of data

We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.

Some of the providers we work with may keep or process data in another country. When that happens, the transfer takes place only with the safeguards that the rules on data protection require for it.

How we protect data

Suitable technical and organisational measures guard the information we hold against unauthorised access, alteration and accidental loss. Where the browser allows it, what you send through the site travels in encrypted form.

Even with careful protection, sending data over open networks is never free of risk, and we do not promise complete security. Within our company, only the people handling your request can see your messages.

Rights of data subjects

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

To exercise any of these rights, a message to hello@simpliqra.com is enough. To be sure that we are dealing with the right person, we may ask you to confirm your identity; our answer follows within the statutory period and is free of charge.

If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.

Purpose and legal basis

The information described here serves a limited set of purposes: running simpliqra.com without faults, answering your questions, preparing offers or agreements and meeting the duties that come with running a business.

Where the law requires a legal ground, we rely on your consent, on a contract or the steps preceding it, on an obligation imposed on us, or on our legitimate interest in operating this site safely. Providing data is voluntary, but an enquiry without contact details cannot be answered.

Updates

We may update this policy when the website, our services or the legal requirements change. The version published on this page, carrying the date shown above, is the one that applies to your visit.

We do not announce every amendment separately, so it is worth checking this page from time to time. Where a change concerns processing that rests on your consent, we ask for that consent again before it takes effect.